Credit & Collections
Working capital is the life blood to every organization and the number one cause of business bankruptcies is inadequate cash flow. Yet many of these businesses and commercial enterprises were accounts receivable rich. If they had only been able to collect on these outstanding debts many of them might have survived.
Keeping receivables and other credit extension payments up-to-date should be a primary concern for every company that wants to balance the books and stay in the black. If your company does not have enough time or resources to collect bad debts, the older an account becomes and the more difficulties there are in realizing recovery on it - which is where CSI steps in. By enabling our international and local clients to improve liquidity and increase profits by managing your overdue accounts receivables, maximizing your cash inflows, minimizing litigation and write-offs, you keep your money where it belongs – on your bottom line.
We only charge you on successful results and if an account is not collected, simply, there is no fee. CSI collects your money – and pays it back to you quickly, and successfully delivers the highest percentages of past due balances. By using professional collection agents, you benefit from our experience to help you get your money and keep your clients at the same time.
The key to success is to be extremely proactive and working together with our clients, we deal with problems upfront with slow paying customers in the early stages before it becomes a major problem.
Inbound/outbound customer service
The Holy Grail of every company is to provide a superior customer experience, whatever their product. Statistics prove that if someone has a bad experience, on average they will tell eleven people but if they have a good experience they will tell only three. It also costs five times as much to gain every new customer than to retain an existing one.
In the light of this critically important business activity, can your company afford to give just average customer service?
At CSI, polite, friendly and helpful representatives act as an extension of your organization, ensuring that your customers are cared for with first class attention, so that they remain your customers. |
Customer sales
